Legal notice
Distributor
Glass People Takabumi Nito
Operation Manager
Takabumi Nito
Address
5-1867-3, Mitsuhashi, Nishi-ku, Saitama-shi, Saitama 331-0052
Telephone number
070-6480-6954
E-mail address
shop@glass-people.com
URL
https://glass-people.com/
Necessary charges other than for products
About Shipping
【Domestic Shipping】
Ordered items will be delivered by Kuroneko Yamato.
Shipping charges are as follows. (All prices include tax.)
Hokkaido: 1254 yen
North Tohoku (Aomori, Akita, Iwate): 924 yen
South Tohoku (Miyagi, Yamagata, Fukushima): 726 yen
Kanto, Yamanashi: 715 yen
North Shinetsu (Toyama, Ishikawa, Fukui, Niigata, Nagano): 726 yen
Tokai (Shizuoka, Aichi, Gifu, Mie): 748 yen
Kinki: 924 yen
Chugoku: 1034 yen
Shikoku: 1155 yen
Kyushu: 1254 yen
Okinawa: 1474 yen
Free shipping is available for purchases of 10,000 yen or more.
【About Overseas Shipping】
We also offer international shipping.
The shipping fee is as follows. (All prices include tax.) *Shipping fees will be charged regardless of the purchase amount.
Shipping fees will be charged regardless of the purchase amount.
Asia (China, Korea, Taiwan): 1,650 yen
Asia (other than above): 2,200 yen
Oceania, Middle East, Canada, Mexico, Europe: 3,520 yen
U.S.A.: 4,400 yen
Latin America and Africa: 4,070 yen
【Cash on Delivery (COD) handling charges】
There is no COD fee regardless of the order amount.
【Bank transfer fee】
Please note that bank transfer fees are the responsibility of the customer.
【Convenience store payment】
The convenience store payment fee of 220 yen (tax included) is to be paid by the customer.
How to Order
When you find an item you wish to purchase, please click the “Add to cart” button on the page linked from the item name.
⇒ Go to the shopping cart.
You can increase or decrease the quantity in the shopping cart. Please change the quantity and click the “Change” button.
If you have any requests regarding your order, please write them in the remarks column in the shopping cart.
Please specify the delivery date and time in the “Specify Delivery Date and Time” field in the shopping cart.
When you have finished shopping, please check the contents of your order and click the “Proceed to Purchase” button.
⇒Input order information and shipping address information
Please enter the customer information (order holder, shipping address, etc.).
⇒Select shipping and payment method
Please confirm shipping method and select payment method.
⇒Final Confirmation
Please make a final confirmation and click the “Buy” button.
⇒Complete Shopping
Thank you for your order. You will receive an order confirmation e-mail, please check it, if you do not receive the e-mail after waiting for 1 hour, please contact us by phone, fax, or e-mail.
Payment Methods
Credit card payment, googlePay, applePay, paypay, payment at convenience stores, bank transfer, and cash on delivery are available.
■Bank transfer
Please make your payment to the following bank account.
Saitama-ken Shinkin Bank Urawa Branch
Ordinary: 1135859
Name: Glass People Takabumi Nito
■Convenience store payment
The convenience store payment fee of 220 yen (tax included) is to be borne by the customer.
(We will send you an e-mail including the handling fee at the same time as the order confirmation e-mail.)
Payment is due within 3 days from the day after the order is placed.
If you place your order on Sunday, the payment deadline is Wednesday, 23:59.
Orders placed on Sunday will be automatically cancelled after the payment deadline, and the payment deadline cannot be extended in any case.
Please be careful not to forget to make your payment.
The convenience store transaction fee of 220 yen is not included in the delivery note.
*If you need a receipt, please use the receipt issued by the convenience store.
*KOMOJU will send you an e-mail containing the number required for payment.
If you have set up your e-mail reception settings, please remove the filter on “@komoju.com”,
If you have set up your e-mail settings so that you can receive e-mails from no-reply@komoju.com, please deactivate the filter for “@komoju.com”.
Payment deadline
■Bank transfer
Please transfer within 7 days after your order is placed.
Convenience store payment
Please pay within 5 days after your order.
Cash on delivery
Please pay the delivery person at the time of delivery.
Credit card, applePay/googlePay, paypay, and other electronic payment methods
If you use any of the electronic payment methods, billing information will be reflected in the account associated with each payment method when the order is confirmed.
The timing of billing information confirmation and debit differs depending on the credit card company and each electronic payment account, so please check the customer account for the electronic payment method you are using.
Delivery Date
Unless otherwise specified, we will ship your order at the earliest the next day after your order is confirmed (or after confirming your bank transfer in the case of bank transfers).
In some cases, such as when lenses are not in stock or on holidays, it may take a few days longer, but we generally deliver within 3 business days.
Returns and Exchanges
We take every precaution to ensure the quality of our products, but in the unlikely event that an item is defective (incorrect delivery, damage, stains, etc.), please contact us within 3 days of delivery.
We will immediately return or exchange the product. (In this case, we will bear the shipping costs.)
Conditions for accepting returns
We accept returns only if the product is damaged, stained, or has an initial defect and you contact us by e-mail or phone within 3 days of receiving the product.
Please note that we do not accept returns for reasons attributable to the customer.
Return shipping and handling charges
We will bear the shipping and handling costs for returned merchandise in case of damage, stain, or initial defect at the time of arrival.
[In the event that we are unable to accept returns or exchanges]
If you wish to return an item for your own reason
Products that have been delivered for more than 4 days.
Refunds
We will send the refund to your designated account within 10 business days after we confirm receipt of the returned merchandise.
Returns Contact
Glass People Inc.
Phone number: 070-6480-6954
E-mail address: shop@glass-people.com
Return address: 5-1867-3 Mitsuhashi, Nishi-ku, Saitama-shi, Saitama 331-0052
Contact person: Takabumi Nito